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Privacy Policy
By visiting and using our website you agree to the privacy policy and as well as the terms and conditions of this website. Westlake Carers is committed to protecting your privacy with utmost integrity and will use information that is legitimate for our business interests only. We will not share your personal and business information with other companies or individuals without your permission, except as specified in this policy. Our privacy policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be published on this site.
Collecting Your Information
When you visit our website, we might collect basic information from your web browser or device. This information is technical in nature and doesn’t contain personal information. It is used for legitimate interests to assist you with the best user experience, aggregate access trends, and any problems that might arise while visiting our website. This information may include IP address, geo-location, browser type and version, navigation details, page views, duration of visit, operating system, or referral sources.
From time to time, you may be asked to submit personal information (e.g., name, email address, contact number, company information) to use services on our website, such as when you ask us to contact you, send a query, subscribe to a newsletter, enter a competition, or register for personalized services. You might also upload documents while sending a query, but these should not contain any personal or sensitive data.
We will take reasonable measures to ensure that any collected information is transmitted securely. Payment information is collected over a secure connection if required. Please avoid sending confidential or sensitive information via email.
We may combine this information with other data we hold about you if you are an existing customer or have made inquiries before.
We use "Live Chat" on our website to respond to queries and customer service issues in real-time. Personal information collected during Live Chat will be used to verify your identity and maintain service quality. The Live Chat service is provided by a third party, and their privacy policy can be found on their website. For more information, contact us at customercare@westlakecarers.com.
Data Protection Notice
We will NEVER share the information you provide with any other company. We may use your information for administration, marketing, customer services, and profiling your purchasing preferences. We promise not to send more than four marketing communications per month and to give you the option to stop receiving marketing communications at any time.
If you provide information about another person, you confirm that they have given you permission to provide it to us and for us to process their data. You have the right to request a copy of your information (for which we may charge a small fee) and to correct any inaccuracies.
Telephone calls may be recorded and/or monitored for our joint protection and training purposes.
Informing You About Products and Services
We offer student education-related products such as plagiarism software, past papers, marking, and proofreading services. By providing your contact details, you consent to being contacted about our products and services unless you object. We will not exceed four marketing communications per month and will always provide an opt-out option.
Sensitive Data and Storage
We do not collect sensitive information or payment data through our websites. Your data is stored securely using physical and electronic management tools. While we use current technology to prevent unauthorized access, we cannot guarantee complete protection from unauthorized access.
What Will We Do With Your Personal Information?
We will only use your information for the purposes you would reasonably expect or as stated when we collect it. We are committed to treating your data in accordance with the Data Protection Act.
How to Access Your Personal Information
If you want to see a copy of your information, please email us. We may charge a small fee and ask you to provide information to confirm your identity. If you believe any of your data is incorrect or misused, contact us at customerservice@westlakecarers.com.
Users Aged 16 Years and Under
If you are 16 or under, you must have permission from a parent or guardian before providing us with personal information. If we receive information from you without the appropriate consent, we may cancel transactions and remove personal data until we receive the necessary permission.
Links to Other Websites and Contact Us
Our website may contain links to external sites. Westlake Carers is not responsible for the privacy of these sites unless they belong to us. For questions about our privacy practices, contact us at customerservice@westlakecarers.com or call us at +44 (0) 7766722476.
Promotional Email Campaigns
We may send promotional emails about our software-related products and services. By providing your contact details, you consent to being contacted by mail, telephone, fax, email, and SMS/MMS about our services unless you object. We will not exceed four marketing communications per month and will offer an opt-out option.
Cookie Policy
Our website uses cookies, which are small data pieces sent from our site and stored on your device to remember preferences and improve your browsing experience. Cookies help in smooth operation and performance analysis of the website. Some partners may also use cookies.
You can control cookies through your browser or device settings. Disabling cookies might affect your browsing experience.
