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info@westlakecarers.com
Services We Offer
Personal Care Medication Management Mobility Support Companionship Domestic Service Shopping Service Live-In Carers Palliative Care Support Dementia Care Complex Care Support End-Of-Life Care Respite Care Night Care Services Sleeping Nights Waking Nights Wheelchair Access Vehicle Service

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Caregivers You Can Trust

Feel better in the comfort of your own home. We specialize in care and daily living assistance to an array of individuals. Whether you need daily or weekly assistance due to aging, illness, recovery, or rehabilitation, our care givers will provide an individualized service that you can trust.

Experienced and Supportive

We understand that not one care plan fits all. Daily services can include anything from meal preparation, hygiene, cleaning, and supervision. We will take the time to get to know you and develop an individualized care plan that fits your specific needs.

Experienced Home Health Aids

Companionship is key to a trusted relationship with our caregivers. We not only strive to help you with everyday tasks but want to develop a caring relationship with you. We provide one-on-one attention and care that cannot compare in other settings.

Services

Personal Care

Our trained carers support daily tasks like washing, dressing, and meal preparation, ensuring high-quality care tailored to your needs.

Medication Management

We provide safe and timely medication administration, giving you peace of mind while following NHS and CQC standards.

Mobility Support

Our carers assist with mobility aids and moving safely around the home, helping maintain independence.

Companionship

We offer meaningful companionship, encouraging outdoor activities and social interaction to enhance your quality of life.

Domestic Service

Our carers help with light cleaning and essential household tasks, ensuring a comfortable living environment.

Shopping Service

We assist with shopping needs, whether accompanying you or running errands to keep your pantry stocked.

Live-in Carer Support

Our live-in carers provide 24/7 support, allowing individuals to remain in the comfort of their home.

Palliative Care Support

We provide compassionate end-of-life care, ensuring comfort and dignity for both individuals and families.

Dementia Care

Our specialists offer personalized dementia support, adapting to the changing needs of your loved one.

Complex Care Support

We deliver high-quality complex care, including catheter and stoma bag support, tailored to individual needs.

End-of-Life Care

Our team focuses on pain relief and emotional support for those at the end of life, respecting personal wishes.

Respite Care

Our respite services offer short-term relief for caregivers, ensuring your loved one is well cared for.

Night Care Services

We offer night care options, including Waking Night support and Sleeping Night care for peace of mind.

Wheelchair Access Vehicle Service

Our respite services offer short-term relief for caregivers, ensuring your loved one is well cared for.

Review from websites.

Review
★★★★☆
Rating Score: 4.5 / 5
2 reviews

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Reviews

Feedback from service users

Life changer

This has changed my life for the better. Thanks

S.G

Excellent

Young man who checks my medication is excellent.

J.E

Very Supportive

Westlake Carers provided not only excellent physical care but also emotional support for our family. They were always there to listen and provide guidance, making a challenging time much easier to bear.

J.D

Clear and Engaged Management

From the moment we contacted Westlake Carers, we felt supported. The care manager took the time to listen to our concerns and created a personalized plan that made all the difference for my father.

L.M

Disclaimer: To protect the privacy and dignity of our service users, full names have been replaced with initials. For instance, "John Doe" is represented as "J.D."

What is personalised care support at home?

Personalised care and support planning involves:

Personalised care and support planning is a collaborative process designed to integrate health and social care services around the unique needs and preferences of individuals. This approach is grounded in understanding "What Matters to the Individual," focusing on their strengths and requirements.

Key Components:

    - Collaboration
    • Involves a team approach, particularly crucial for individuals with long-term conditions.
    • Engages family members and caregivers to create a holistic understanding of what’s important to the individual.
    • Encourages open communication and shared decision-making to ensure all voices are heard.
    - Goal Setting
    • Involves discussions among the individual, next of kin (NOK), and care professionals.
    • Aims to establish clear, achievable, and meaningful short-term and long-term goals.
    • Focuses on aligning care with the individual's aspirations and priorities for health and wellbeing.
    - Action Plans
    • Develops specific, actionable steps to achieve the agreed-upon goals.
    • Clearly outlines the roles and responsibilities of both the individual and care professionals.
    • Addresses potential barriers and strategizes ways to overcome them for effective implementation.
    - Progress Monitoring
    • Involves regular check-ins to assess advancements toward goals.
    • Allows for the identification of challenges and celebration of successes.
    • Ensures the care plan remains relevant and adaptable based on ongoing feedback and changing circumstances.

What is Live-In Care?

Understanding Live-In Care

A live-in carer is a professional caregiver who resides in the home of an individual needing care. This arrangement allows the carer to provide continuous support, ensuring that the individual receives the necessary assistance with daily activities, personal care, and companionship. Live-in care can be particularly beneficial for elderly individuals, those with chronic illnesses, or people recovering from surgery, as it allows them to remain in the comfort of their own homes while receiving the care they need.

Key Features of Live-In Care

    - Personalised Care
    • Live-in carers are trained to offer tailored support that aligns with the specific needs of the individual.
    • Care plans are developed in consultation with family members and healthcare professionals to ensure a holistic approach.
    • Services can include assistance with personal hygiene, meal preparation, medication management, mobility support, and more.
    - Continuous Support
    • Having a carer present 24/7 provides peace of mind for both the individual and their family.
    • Live-in carers can respond quickly to emergencies or changing needs, ensuring the individual feels secure and supported at all times.
    • This constant presence also helps to reduce feelings of loneliness and isolation, promoting overall mental and emotional well-being.
    - Home First Approach
    • The Home First approach prioritises the individual's desire to remain in their familiar surroundings.
    • Research has shown that individuals receiving care at home tend to experience better health outcomes and a higher quality of life.
    • Live-in care minimizes the disruption that often comes with residential care settings, allowing individuals to maintain their routines and connections with their community.
    - Dignity and Independence
    • A professional live-in carer ensures that individuals retain their dignity while receiving the support they need.
    • Care is provided in a manner that respects the individual’s preferences and autonomy, allowing them to engage in activities they enjoy.
    • Live-in care promotes independence by empowering individuals to make choices about their daily lives and care.
    - Family Involvement
    • The presence of a live-in carer allows family members to be involved in the care process without the burden of providing hands-on support themselves.
    • Family members can maintain their roles as loved ones rather than primary caregivers, reducing stress and fatigue.
    • Open communication between the family, the live-in carer, and healthcare professionals fosters a collaborative approach to care.
    - Cost-Effectiveness
    • While the cost of live-in care can be higher than traditional home care visits, it can often be more economical than residential care.
    • With a live-in carer, families can avoid the fees associated with assisted living facilities or nursing homes.
    • The flexibility of live-in care also allows families to adjust services as needs change without the need for a significant relocation or transition.

The Growing Demand for Live-In Care

According to recent care market surveys, live-in care is one of the fastest-growing sectors within the healthcare industry. Several factors contribute to this increasing demand:

    - Aging Population:
    • As the population ages, there is a rising need for personalised care solutions that enable seniors to age in place.
    - Preference for Home Care:
    • Many individuals prefer to receive care in the comfort of their own homes, surrounded by their belongings and memories.
    - Advancements in Healthcare:
    • Improved healthcare technologies and support systems make it easier for live-in carers to provide high-quality care at home.

Conclusion

In summary, live-in care offers a compassionate and comprehensive solution for individuals who require ongoing support while wishing to maintain their independence. By providing personalised, continuous care in a familiar environment, live-in carers play a vital role in enhancing the quality of life for those they support. As the care market continues to evolve, the importance of live-in care as a safe, dignified, and effective option will only continue to grow, meeting the diverse needs of individuals and families seeking the best possible care solutions.

"A professional live-in carer ensures that you or your loved one receives exceptional care and support at home while maintaining dignity and retaining independence."

Rapid Response Carer Support

At Westlake Carer, we are pleased to announce that we have a Rapid Response Carer and Clinical Support for you or your loved one. This is in line with the NHS Home First Act Now campaign.

Our team is here to help you or your loved one stay in their homes instead of being admitted to a hospital. This service can also help people who have already been admitted to a hospital return home as soon as possible.

Our Services

    - Rapid Response Support Carer
    • Can support you or your loved one by doing a basic emergency response such as checking vital signs and blood sugar levels and assessing the individual condition on arrival.
    - Rapid Response Clinical Support
    • Can support you or your loved one by assessing any clinical symptoms and can liaise with a Virtual Ward Doctor or, if urgent, will contact the Emergency Hotline Number.

Benefits of Our Rapid Response Services

    - Personalized Care:
    • Each individual receives care tailored to their specific needs.
    • Care plans are developed in collaboration with family members.
    • Regular assessments to adapt to changing health conditions.
    - Timely Support:
    • Our quick response capabilities ensure help is available whenever needed.
    • Immediate assistance to prevent complications and avoid hospital admissions.
    • Access to care around the clock for peace of mind.
    - Professional Team:
    • Our skilled carers are trained in emergency response and clinical care.
    • Continuous training and development to stay updated with best practices.
    • Commitment to compassionate care, ensuring comfort and dignity.

Get Started Today!

If you or a loved one is in need of immediate support or you would like more information about our Rapid Response Carer and Clinical Support services, please Contact Us today.

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Vision

Our Vision

To be a leading domiciliary care agency both nationally and internationally, recognized for providing professional, compassionate, and exceptional care tailored to the individual needs of clients in the comfort of their own homes. We aim to set the standard for high-quality home care services, promoting independence and dignity for all our clients, while fostering an environment of trust and support.

Objectives

    - Quality Care
    • We are committed to delivering the highest quality of care that meets the unique needs of each individual.
    • Our trained and experienced caregivers are dedicated to providing compassionate support, promoting physical and emotional well-being.
    - Independence and Dignity
    • We strive to maintain the independence of our clients, allowing them to live their lives with dignity.
    • Our services are designed to support their preferences and choices, enabling them to continue engaging in daily activities that bring them joy.
    - Health and Well-being
    • By focusing on holistic care, we aim to improve the overall health and well-being of our clients.
    • Our services include personal care, companionship, and assistance with daily living activities, ensuring that individuals receive the support they need to thrive.
    - Support for the NHS
    • Our agency plays a crucial role in supporting the National Health Service (NHS) by helping to avoid unnecessary hospital admissions.
    • By providing effective care in the home, we contribute to reducing pressure on healthcare facilities, allowing them to allocate resources more effectively.
    - Community Engagement
    • We believe in the importance of community connections.
    • By helping individuals remain in their homes, we also enable them to stay engaged with their communities, fostering social connections that are essential for mental and emotional health.
    - Continuous Improvement
    • We are dedicated to continuous improvement in our services.
    • We regularly seek feedback from our clients and their families, ensuring that we adapt and evolve our practices to meet changing needs and expectations.
    - Training and Development
    • We invest in the continuous training and development of our staff to ensure they are equipped with the latest skills and knowledge.
    • This commitment to professional development enhances the quality of care we provide and ensures our team remains compassionate and competent.
    - National and International Reach
    • As we grow, we aim to expand our services not only nationally but also internationally.
    • We share our best practices and knowledge in domiciliary care to improve the quality of life for individuals across the globe.

Contact Us

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Copyright © 2020 Westlake Carers Ltd - All Rights Reserved.

Privacy Policy

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Privacy Policy

By visiting and using our website you agree to the privacy policy and as well as the terms and conditions of this website. Westlake Carers is committed to protecting your privacy with utmost integrity and will use information that is legitimate for our business interests only. We will not share your personal and business information with other companies or individuals without your permission, except as specified in this policy. Our privacy policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be published on this site.

Collecting Your Information

When you visit our website, we might collect basic information from your web browser or device. This information is technical in nature and doesn’t contain personal information. It is used for legitimate interests to assist you with the best user experience, aggregate access trends, and any problems that might arise while visiting our website. This information may include IP address, geo-location, browser type and version, navigation details, page views, duration of visit, operating system, or referral sources.

From time to time, you may be asked to submit personal information (e.g., name, email address, contact number, company information) to use services on our website, such as when you ask us to contact you, send a query, subscribe to a newsletter, enter a competition, or register for personalized services. You might also upload documents while sending a query, but these should not contain any personal or sensitive data.

We will take reasonable measures to ensure that any collected information is transmitted securely. Payment information is collected over a secure connection if required. Please avoid sending confidential or sensitive information via email.

We may combine this information with other data we hold about you if you are an existing customer or have made inquiries before.

We use "Live Chat" on our website to respond to queries and customer service issues in real-time. Personal information collected during Live Chat will be used to verify your identity and maintain service quality. The Live Chat service is provided by a third party, and their privacy policy can be found on their website. For more information, contact us at customercare@westlakecarers.com.

Data Protection Notice

We will NEVER share the information you provide with any other company. We may use your information for administration, marketing, customer services, and profiling your purchasing preferences. We promise not to send more than four marketing communications per month and to give you the option to stop receiving marketing communications at any time.

If you provide information about another person, you confirm that they have given you permission to provide it to us and for us to process their data. You have the right to request a copy of your information (for which we may charge a small fee) and to correct any inaccuracies.

Telephone calls may be recorded and/or monitored for our joint protection and training purposes.

Informing You About Products and Services

We offer student education-related products such as plagiarism software, past papers, marking, and proofreading services. By providing your contact details, you consent to being contacted about our products and services unless you object. We will not exceed four marketing communications per month and will always provide an opt-out option.

Sensitive Data and Storage

We do not collect sensitive information or payment data through our websites. Your data is stored securely using physical and electronic management tools. While we use current technology to prevent unauthorized access, we cannot guarantee complete protection from unauthorized access.

What Will We Do With Your Personal Information?

We will only use your information for the purposes you would reasonably expect or as stated when we collect it. We are committed to treating your data in accordance with the Data Protection Act.

How to Access Your Personal Information

If you want to see a copy of your information, please email us. We may charge a small fee and ask you to provide information to confirm your identity. If you believe any of your data is incorrect or misused, contact us at customerservice@westlakecarers.com.

Users Aged 16 Years and Under

If you are 16 or under, you must have permission from a parent or guardian before providing us with personal information. If we receive information from you without the appropriate consent, we may cancel transactions and remove personal data until we receive the necessary permission.

Links to Other Websites and Contact Us

Our website may contain links to external sites. Westlake Carers is not responsible for the privacy of these sites unless they belong to us. For questions about our privacy practices, contact us at customerservice@westlakecarers.com or call us at +44 (0) 7766722476.

Promotional Email Campaigns

We may send promotional emails about our software-related products and services. By providing your contact details, you consent to being contacted by mail, telephone, fax, email, and SMS/MMS about our services unless you object. We will not exceed four marketing communications per month and will offer an opt-out option.

Cookie Policy

Our website uses cookies, which are small data pieces sent from our site and stored on your device to remember preferences and improve your browsing experience. Cookies help in smooth operation and performance analysis of the website. Some partners may also use cookies.

You can control cookies through your browser or device settings. Disabling cookies might affect your browsing experience.

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